🛡️ Privacy Policy

1. Introduction & Scope
We respect your privacy at Kruntveld Casino Hotel Resort. This policy covers how we collect, use, and protect personal data when you interact with our website, book stays or play at our casino hotel, and use our resort services.

2. What Information We Collect

  • Personal data: Name, contact, date of birth (for casino compliance), IDs, payment info, loyalty membership.

  • Usage data: IP, browser/device info, browsing behavior, preferences, location.

  • Casino data: Gaming activity, spend patterns, loyalty points, bonus usage at our casino hotel.

3. How We Use Your Data

  • Process bookings and payments for stays at the casino hotel and hotel resort services.

  • Deliver personalized offers, promotions, and loyalty rewards related to casino hotel gaming and resort features.

  • Comply with legal obligations (e.g., anti-money laundering, ID verification, regulatory audits).

  • Improve our casino hotel resort experience, customer service, and marketing efforts.

(Extend with examples, legal basis, legitimate interests, separate sub‑sections—~300 words)

4. Sharing With Third Parties

  • With payment processors, verification agencies, regulatory bodies, affiliated hotels and casino partners, marketing platforms, service vendors.

5. Cookies & Tracking

  • Explain cookie types (strictly necessary, performance, targeting), usage in casino hotel bookings, personalized promotions, opt‑out procedures.

6. Data Retention & Security

  • Retain data per legal requirements (~7–10 years for financial and gaming records), then anonymize.

  • Describe physical, technical (encryption, secure servers), administrative safeguards.

7. User Rights

  • Right to access, correct, delete, restrict, portability.

  • How to lodge requests via email, phone, or portal.

  • Right to withdraw consent, opt out of marketing.

8. Minors

  • Casino hotel resort services are for adults 21+. No collection from minors. Verification measures noted.

9. International Transfers

  • Transfer mechanisms (standard contractual clauses), data protection equivalent commitments.

10. Policy Updates & Contact Info

  • Notice procedure for policy changes.

  • Contact: [email protected], postal address, data protection officer.